Terms of service
General Terms and Conditions of Sale – B2C
(Applicable to consumers as from 26 December 2025)
These General Terms and Conditions of Sale (hereinafter the “GTC”) govern the sale of products and services concluded between:
Voga Marine
SAS with a share capital of €1,031
177 Montée Batterie de la Montagne – ZI Camp Laurent
83500 La Seyne-sur-Mer – France
Email: info@vogamarine.com
RCS Toulon 891 938 433
Intra-community VAT number: FR83891938433
(hereinafter the “Seller”)
and any natural person acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, or professional activity
(hereinafter the “Customer”).
1. Scope of Application
These GTC apply exclusively to consumers within the meaning of the French Consumer Code.
Any order placed on the Seller’s website or validated by acceptance of a quotation implies full and unconditional acceptance of these GTC.
The B2B General Terms and Conditions apply exclusively to professionals and are available separately.
2. Products and Services
The products offered are those described on the website or on the quotations provided to the Customer.
Photographs, visuals, and descriptions are provided for information purposes only and have no contractual value.
3. Prices
Prices are indicated in euros, all taxes included (VAT included), excluding delivery costs where applicable.
The Seller reserves the right to modify its prices at any time, it being specified that the price applied shall be the one in force at the time the order is validated.
4. Orders
Orders may be placed:
• online via the website,
• or by written acceptance of a quotation.
An order becomes final only after:
• validation by the Customer,
• acceptance by the Seller,
• and, where applicable, payment of the required deposit.
5. Payment Terms
Payment shall be made in euros by:
• bank transfer,
• cheque,
• or any other payment method offered at the time of order.
A deposit may be required at the time of order.
The balance shall be payable prior to shipment or upon delivery, in accordance with the agreed terms.
6. Delivery
Products are delivered to the address indicated by the Customer.
Deliveries are carried out under the Incoterm DAP – Delivered At Place (Incoterms® ICC 2020).
Delivery times are provided for information purposes only.
A reasonable delay shall not give rise to order cancellation or to any claim for damages.
7. Right of Withdrawal
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal, without having to give any reason.
The withdrawal request must be sent by registered letter with acknowledgment of receipt.
Returned products must be:
• in their original condition,
• complete (accessories, packaging, instructions),
• returned at the Customer’s expense.
A refund shall be issued within fourteen (14) days from receipt of the returned products.
The right of withdrawal does not apply to customized or made-to-measure products.
8. Statutory Warranties
In accordance with applicable legal provisions, products sold by the Seller benefit from:
• the statutory warranty of conformity provided for in Articles L.217-3 et seq. of the French Consumer Code,
• the statutory warranty against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.
Statutory Warranty of Conformity
In the event of a lack of conformity, the Customer may request that the product be brought into conformity.
Such conformity shall be achieved, at the Seller’s option, by repair or replacement of the product.
The Seller may refuse repair or replacement if it is impossible or entails manifestly disproportionate costs in view of the value of the product or the significance of the defect.
A refund of the product or a price reduction may only be granted as a last resort, and solely in the cases provided for by law, in particular where:
• repair or replacement is impossible,
• conformity cannot be achieved within a reasonable time,
• or the chosen solution causes a major inconvenience to the Customer.
Warranty Against Hidden Defects
In accordance with Article 1644 of the French Civil Code, the Customer may choose between:
• cancellation of the sale, or
• a reduction of the sale price.
Exclusions
Statutory warranties do not cover:
• damage resulting from misuse, lack of maintenance, or failure to comply with the Seller’s instructions,
• normal wear and tear of the product.
9. Liability
The Seller shall not be held liable for damage resulting from improper use of the product or failure to comply with the instructions provided.
10. Force Majeure
The Seller shall not be held liable in the event of force majeure as defined in Article 1218 of the French Civil Code.
11. Consumer Mediation
In accordance with Article L.612-1 of the French Consumer Code, the Customer may, free of charge, have recourse to a consumer mediator in the event of an unresolved dispute:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
14 rue Saint Jean
75017 Paris
https://www.cm2c.net
12. Governing Law and Jurisdiction
These GTC are governed by French law.
In the event of a dispute, the Customer may bring proceedings before:
• the competent court of their place of residence, or
• the competent court of the Seller’s registered office.