7. Right of Withdrawal
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal, without having to give any reason.
The withdrawal request must be sent by registered letter with acknowledgment of receipt.
Returned products must be:
• in their original condition,
• complete (accessories, packaging, instructions),
• returned at the Customer’s expense.
A refund shall be issued within fourteen (14) days from receipt of the returned products.
The right of withdrawal does not apply to customized or made-to-measure products.
8. Statutory Warranties
In accordance with applicable legal provisions, products sold by the Seller benefit from:
• the statutory warranty of conformity provided for in Articles L.217-3 et seq. of the French Consumer Code,
• the statutory warranty against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.
Statutory Warranty of Conformity
In the event of a lack of conformity, the Customer may request that the product be brought into conformity.
Such conformity shall be achieved, at the Seller’s option, by repair or replacement of the product.
The Seller may refuse repair or replacement if it is impossible or entails manifestly disproportionate costs in view of the value of the product or the significance of the defect.
A refund of the product or a price reduction may only be granted as a last resort, and solely in the cases provided for by law, in particular where:
• repair or replacement is impossible,
• conformity cannot be achieved within a reasonable time,
• or the chosen solution causes a major inconvenience to the Customer.
Warranty Against Hidden Defects
In accordance with Article 1644 of the French Civil Code, the Customer may choose between:
• cancellation of the sale, or
• a reduction of the sale price.
Exclusions
Statutory warranties do not cover:
• damage resulting from misuse, lack of maintenance, or failure to comply with the Seller’s instructions,
• normal wear and tear of the product.
